Welcome to EDerma. By accessing or using our website https://ederma.co.za/, or purchasing any products through our platform, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully. If you do not agree with any part of these terms, please do not use our website or services.

1. General Information

  • EDerma is a skincare retailer offering dermatologist-curated products and expert guidance.

  • All products and services provided through the website are intended for personal use.

  • EDerma reserves the right to amend these Terms & Conditions at any time. Any changes will be updated on the website. Continued use of the website after updates constitutes acceptance of the new terms.

2. Orders and Payment

  • By placing an order, you confirm that all information provided is accurate, complete, and current.

  • All prices listed on the website are in South African Rand (ZAR) and include VAT where applicable.

  • EDerma accepts payments via the methods listed at checkout. Payment must be completed in full before an order is processed.

  • We reserve the right to refuse or cancel any order at our discretion, including for pricing errors, product unavailability, or suspected fraudulent activity.

3. Shipping & Delivery

  • Products are dispatched in accordance with the shipping methods selected at checkout.

  • Estimated delivery times are provided for guidance and are not guaranteed. Delays may occur due to courier services, stock availability, or other factors outside of EDerma’s control.

  • Risk of loss or damage passes to the customer upon delivery. Customers are encouraged to inspect deliveries promptly.

4. Returns & Refunds

  • Refunds are only available for unopened, unused products returned in their original packaging within 7 days of delivery.

  • Opened or used products, gift vouchers, and personalised items are not eligible for refunds.

  • Shipping costs for returns are the customer’s responsibility unless the return is due to an EDerma error.

  • For full details, refer to our Refunds & Returns Policy.

5. Product Information

  • EDerma strives to provide accurate product descriptions, images, and specifications.

  • Products are for external use only, and users should follow usage instructions carefully.

  • Individual results may vary. EDerma does not guarantee specific outcomes.

6. Intellectual Property

  • All content on the website, including text, images, graphics, logos, and trademarks, is the property of EDerma or its partners.

  • No content may be reproduced, distributed, or used without express written permission from EDerma.

7. Limitation of Liability

  • EDerma is not liable for any indirect, incidental, or consequential damages arising from the use of the website or products.

  • While we ensure product safety and quality, EDerma is not responsible for misuse, allergic reactions, or incorrect application of products.

8. Privacy

  • Customer information is collected and stored in accordance with our Privacy Policy.

  • By using the website, you consent to the collection, storage, and use of your personal information for purposes such as order processing, customer service, and marketing communications.

9. Governing Law

  • These Terms & Conditions are governed by the laws of the Republic of South Africa.

  • Any disputes arising from the use of the website or services will be subject to the jurisdiction of South African courts.

10. Contact Information

For any queries regarding these Terms & Conditions, orders, or services, please contact us at:
Email: shop@ederma.co.za
Website: https://ederma.co.za