Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Welcome to EDerma. By accessing or using our website https://ederma.co.za/, or purchasing any products through our platform, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully. If you do not agree with any part of these terms, please do not use our website or services.
1. General Information
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EDerma is a skincare retailer offering dermatologist-curated products and expert guidance.
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All products and services provided through the website are intended for personal use.
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EDerma reserves the right to amend these Terms & Conditions at any time. Any changes will be updated on the website. Continued use of the website after updates constitutes acceptance of the new terms.
2. Orders and Payment
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By placing an order, you confirm that all information provided is accurate, complete, and current.
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All prices listed on the website are in South African Rand (ZAR) and include VAT where applicable.
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EDerma accepts payments via the methods listed at checkout. Payment must be completed in full before an order is processed.
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We reserve the right to refuse or cancel any order at our discretion, including for pricing errors, product unavailability, or suspected fraudulent activity.
3. Shipping & Delivery
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Products are dispatched in accordance with the shipping methods selected at checkout.
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Estimated delivery times are provided for guidance and are not guaranteed. Delays may occur due to courier services, stock availability, or other factors outside of EDerma’s control.
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Risk of loss or damage passes to the customer upon delivery. Customers are encouraged to inspect deliveries promptly.
4. Returns & Refunds
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Refunds are only available for unopened, unused products returned in their original packaging within 7 days of delivery.
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Opened or used products, gift vouchers, and personalised items are not eligible for refunds.
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Shipping costs for returns are the customer’s responsibility unless the return is due to an EDerma error.
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For full details, refer to our Refunds & Returns Policy.
5. Product Information
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EDerma strives to provide accurate product descriptions, images, and specifications.
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Products are for external use only, and users should follow usage instructions carefully.
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Individual results may vary. EDerma does not guarantee specific outcomes.
6. Intellectual Property
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All content on the website, including text, images, graphics, logos, and trademarks, is the property of EDerma or its partners.
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No content may be reproduced, distributed, or used without express written permission from EDerma.
7. Limitation of Liability
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EDerma is not liable for any indirect, incidental, or consequential damages arising from the use of the website or products.
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While we ensure product safety and quality, EDerma is not responsible for misuse, allergic reactions, or incorrect application of products.
8. Privacy
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Customer information is collected and stored in accordance with our Privacy Policy.
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By using the website, you consent to the collection, storage, and use of your personal information for purposes such as order processing, customer service, and marketing communications.
9. Governing Law
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These Terms & Conditions are governed by the laws of the Republic of South Africa.
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Any disputes arising from the use of the website or services will be subject to the jurisdiction of South African courts.
10. Contact Information
For any queries regarding these Terms & Conditions, orders, or services, please contact us at:
Email: shop@ederma.co.za
Website: https://ederma.co.za