FREQUENTLY ASKED QUESTIONS
At EDerma, all our skincare products are hand-selected by renowned dermatologist Dr. Nivana Ramlachan. Each item is science-backed, dermatologist-approved, and chosen for its effectiveness, safety, and proven results for all skin types.
Use our Skin Assessment Tool by Dr. Nivana to get personalized product recommendations based on your skin type, concerns, and goals. It’s fast, free, and backed by expert dermatology insights.
We deliver nationwide across South Africa within 3–5 business days. You’ll receive tracking details once your order is dispatched for complete peace of mind.
Yes. All products listed on EDerma are exactly what you’ll receive—authentic, dermatologist-approved, and carefully packaged for safe delivery to your door.
For any product queries, order updates, or expert skincare advice, you can reach us at sales@ederma.co.za — we’re happy to help!