At EDerma, we are committed to providing high-quality skincare products and ensuring our customers are completely satisfied with their purchases. This Refunds & Returns Policy outlines our procedures and requirements to make the process transparent and fair for all parties. By shopping at EDerma, you agree to the terms outlined below.

Eligibility for Returns and Refunds

  • Refunds are only available for products that are unopened, unused, and in their original packaging. This ensures the safety, hygiene, and integrity of the products for all customers.

  • Any product that has been opened, used, tampered with, or shows signs of wear cannot be refunded.

  • Gift vouchers are strictly non-refundable and cannot be exchanged for cash or other products.

Timeframe for Returns

  • To be eligible for a refund, you must notify EDerma within 7 days of receiving your order. Returns or refund requests made after this period may not be accepted.

  • It is your responsibility to ensure the product is returned in a safe and secure manner.

How to Request a Refund or Return

To initiate a return, please email our customer support team at shop@ederma.co.za with the following details:

  1. Your full name and order number

  2. The product(s) you wish to return

  3. A brief explanation for the return

Once your request is received, our team will review your case and provide you with instructions on how to return the product safely.

Refund Processing

  • Upon receipt and inspection of your returned item, EDerma will assess whether it meets the refund criteria.

  • Eligible refunds will be processed within 7–14 business days.

  • Refunds will be issued via the original payment method used at the time of purchase.

  • Shipping costs are non-refundable, unless the return is due to an error on EDerma’s part, such as a wrong or defective product.

Additional Information

  • EDerma reserves the right to refuse any return that does not comply with this policy.

  • We encourage customers to retain proof of postage when returning items to ensure safe delivery.

Contact Us

If you have any questions about your purchase, returns, or refunds, please contact our support team at shop@ederma.co.za. Our team is happy to provide guidance and assist with any concerns.

At EDerma, we strive to make every shopping experience safe, convenient, and satisfying. Your trust is important to us, and this policy ensures that both our customers and products are protected.