Ederma – Terms of Service

Welcome to Ederma. These Terms of Service (“Terms”) govern your use of our website at ederma.co.za (“Website”), including all purchases made through the site. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

1. General Information

Ederma (“we”, “us”, “our”) provides skincare products for purchase online.
We reserve the right to update, modify, or replace these Terms at any time. Changes take effect upon posting to this page. Continued use of the Website constitutes acceptance of the updated Terms.

2. Eligibility

By using this Website, you confirm that you:

  • Are at least 18 years old, or
  • Are using the Website under the supervision of a parent or legal guardian.

3. Product Information

We make every effort to display product information, images, and descriptions accurately. However:

  • Colours and packaging may vary from photos.
  • We do not guarantee that the information is free from error.
  • It is your responsibility to review product ingredients and suitability before purchase, especially for allergies or sensitivities.

4. Pricing & Payments

  • All prices are listed in South African Rand (ZAR).
  • Prices may change without notice.
  • We reserve the right to correct pricing errors at any time.
  • Payments must be made using approved payment methods shown at checkout.
  • By providing payment details, you represent that you are authorized to use the chosen payment method.

5. Orders & Availability

  • All orders are subject to availability and confirmation.
  • We reserve the right to cancel any order for any reason, including unauthorized payment, suspected fraud, or stock issues.
  • If your order is cancelled after payment, you will be refunded.

6. Shipping & Delivery

  • Delivery times provided are estimates only and may vary.
  • We are not responsible for delays caused by couriers or external factors.
  • Shipping fees are displayed at checkout and are non-refundable unless otherwise stated.

7. Returns & Refunds

We only accept returns for products that arrive damaged, defective, or incorrect.

7.1 Eligible Returns

You may request a return only if:

  • The item is damaged, defective, or
  • You received the wrong product due to our error.

Returns are NOT accepted for:

  • Change of mind
  • Incorrect product selected by customer
  • Opened or used products (unless damaged upon arrival) Photographic evidence on arrival before opening required.
  • Allergic reactions (customers are responsible for checking ingredients)

7.2 Reporting a Problem

You must notify us within 48 hours of delivery. Provide:

  • Order number
  • Photos of the product and packaging
  • Description of the issue

Requests submitted after 48 hours may not be accepted.

7.3 Refunds & Replacements

If your return is approved:

  • We will provide a replacement product, or
  • Issue a refund to your original payment method.

Refund processing may take 3–7 business days depending on your bank.

8. Cancellations

Orders may be cancelled before they are processed or shipped.
Once shipped, the order cannot be cancelled.

9. Intellectual Property

All content on the Website—including text, images, logos, graphics, product descriptions, and design—is the property of Ederma and protected by intellectual property laws.

You may not reproduce, distribute, or modify any content without written permission.

10. Prohibited Use

You agree not to use the Website for:

  • Any unlawful purpose
  • Uploading viruses, malware, or harmful code
  • Attempting to gain unauthorized access to servers or accounts
  • Copying product descriptions or proprietary information
  • Harassing or abusing staff or other users

We may suspend or terminate accounts that violate these Terms.

11. Disclaimer of Warranties

Our products and Website are provided “as is” without any warranties, either express or implied.
We do not guarantee:

  • That the Website will be error-free
  • That products will meet your personal expectations
  • That results from product use will be identical for all users

12. Limitation of Liability

To the maximum extent permitted by law, Ederma is not responsible for:

  • Direct or indirect losses caused by Website use
  • Delayed or failed deliveries due to courier issues
  • Allergic reactions or sensitivities
  • Loss of data, profits, or business opportunities

Your sole remedy for dissatisfaction with the Website or products is to stop using the Website.

13. Indemnification

You agree to indemnify and hold Ederma harmless from any claims, damages, or expenses arising from your use of the Website or violation of these Terms.

14. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and use personal data.

15. Governing Law

These Terms are governed by the laws of South Africa.
Any disputes will be handled in South African courts.

16. Contact Information

For questions regarding these Terms, please contact us:

Email:sales@ederma.co.za
Website: ederma.co.za